Frequently Asked Questions

Everyone needs a little help from time to time.
Here’s what we’re usually asked most.

Man and woman viewing computer

Top Questions

How do I open an account?

There are two ways to open an account if you're an existing client:
  • Login to your account and select 'Open a New Account' from the side menu
  • Apply offline if you prefer to apply using paper forms, or if you want to open a TFSA, locked-in account, RRIF, RESP, corporate or investment club account.
  Whether you apply online or offline, you must send us the original application documents, any other required forms, a valid picture ID and a $10 personal cheque or Account Confirmation to open your account.  

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I already have an account and want to add an RSP, TFSA, RESP or another account type. What do I do?

You’ll need to complete a new application. When you are logged into Credential Direct, select the “Open a New Account” link under Accounts. This will save you from having to re-enter some information. If we’ve already cleared a cheque in your name, and the ID we have on file has not expired, there’s no need to resend these items.

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How do I transfer my account from another brokerage firm?

Simply complete and mail a Transfer Authorization Registered form if it is a registered account such as an RRSP, RRIF, or TFSA. Or, if you have a non-registered trading account, complete and mail in a Transfer Authorization form. You must include a photocopy of your most recent account statement from the delivering institution. We will do the rest! We'll also cover up to $150 of the transfer fees your brokerage charges when you open and transfer your account of $25,000 or more to Credential Direct. Learn more.

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Why won’t my eServices documents open?

If nothing is opening, chances are you have a pop‐up blocker on your browser. You’ll need to disable it in order to view documents. Hint: Google search “Pop‐up Blocker.”

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Can I move stocks from my non-registered trading account into my TFSA or into another registered account?

Yes, please call us for assistance at 1.877.742.2900. Please note, when calculating the value of the overall contribution, we will use the closing bid price per share from the previous trading day. A $25 journal fee applies per security.

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Does everyone get $8.88 equity trades?

Yes, our equity trade commission of $8.88 is available to everyone regardless of account size or trading activity.

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How can I avoid the $25 quarterly administration fee?

To avoid quarterly administration fees, please ensure you meet at least one of the following criteria:
  • You have at least $15,000 in your collective accounts OR
  • You have set up a pre authorized contribution (PAC) of at least $100 per month OR
  • You have completed at least two trades during the quarter
This fee does not apply to clients who have had their Credential Direct account for less than six months.

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