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Questions, concerns, or any technical issues you may be having can be addressed with the following information below. Our FAQs may be able to help you as well.

Phone 1.877.742.2900
Support Hours Monday to Friday
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Mail 700 - 1111 W. Georgia St. Vancouver, BC V6E 4T6
Walk-in Hours Mon-Fri, 8am - 2:30pm PT
Fax 1.877.742.2901

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We have a special process in place to address complaints and ensure a fair resolution. If you have a complaint about our services or a product follow the process outlined here. After you’ve reviewed and followed our complaint guidelines, email us with the required info at or if you need to fax use 604.714.3933

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