Support.

Get help, answer questions, and learn how to
make changes to your account.

Holding phone

Popular Forms.

Account Administration

Deposit or withdraw funds, manage your account, and more.
Learn more

Transferring Funds

Fund your account with electronic funds transfer.
Learn more

Open An Account Offline

Get started with a Credential Account offline.
Learn more
Man and woman viewing computer

FAQ

If you’re stuck on something, it’s probably been asked before.

Check out our FAQs
2017 tax season

Prepare for this tax season.

Relax, we have all the 2017 documents you'll need.

Visit the tax centre

Get in touch.

Questions, concerns, or any technical issues you may be having can be addressed with the following information below. Our FAQs may be able to help you as well.

Phone 1.877.742.2900
604.742.2900
Support Hours Monday to Friday
6:00am – 5:00pm PT
9:00am – 8:00pm ET
Mail 700 - 1111 W. Georgia St. Vancouver, BC V6E 4T6
Walk-in Hours Mon-Fri, 8am - 2:30pm PT
Fax 1.877.742.2901

Investor Complaints

We have a special process in place to address complaints and ensure a fair resolution. If you have a complaint about our services or a product follow the process outlined here. After you’ve reviewed and followed our complaint guidelines, email us with the required info at complaints@credential.com or if you need to fax use 604.714.3933

Ready to become a DIY trader?

Take control of your investing with a partner that values the same things you do.

Open an account