Why is my banking information not showing up when I request an Electronic Funds Transfer (EFT)?
Double check you’ve selected the correct account, as some Account Groups (Client IDs) may have EFT chequing information set up, others may not.
If you are the Trading Authority on the account, you do not have the authority to Transfer Funds, only to trade. The account holder will need to set up online access to their account. Please have them contact us at 1.877.742.2900.