Why can’t I place a trade?

If you have a new account, it can take up to 5 business days for your cheque to clear. Once your cheque clears, your account will be ready to go and you can start trading!

If you have an existing account, it may be that the account is restricted due to returned mail. Visit Account Settings to see if your address is up to date. If it needs updating, you can change it there and we’ll update your account within 2 business days. If you’re unable to place a trade because of a different situation, give us a call and we’ll look into it: 1.877.742.2900

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