At Credential Direct, we take great care in protecting the assets that matter most – yours. That's why we take a number of security measures to help ensure the integrity of your transactions and your financial and account information.
Increase Your Security
- Anti-virus and anti-spyware protection
Install anti-virus software and make sure
it's always up-to-date. A variety of anti-virus software packages are available
on the market today. Many of these products install anti-virus updates to your
computer automatically, as long as you have the update feature enabled.
Credential Direct has an arrangement with a Trend Micro a leading anti-virus/anti-spyware software
provider, allowing us to offer a special
to our clients.
- Keep your computer, browser and browser
Ensure your browser and its plugins and
related programs (adobe reader and flash, java) have the latest security
updates (they update often). Ensure your browser supports 128-bit encryption
when accessing secure websites.
- Use a home router and a PC firewall
Use a home router to protect your home
network from potential security threats. Home Routers help prevent unauthorized
access to your computer by filtering the information coming through your
Internet connection. Also keep your PC firewall enabled as well (windows should
have this on by default).
Be wary of email attachments, links in emails
or links in instant messages that you are not expecting. They may be links to
webpages that contain malware or documents that contain malware.
- Login frequently to check recent transactions
for suspicious behavior
Check your account(s) frequently and contact
us immediately if you notice any suspicious activity in your account.
- Be very cautious when using public networks
Take extra precautions when using public
computers and Wi-Fi networks like the ones at internet cafes or free Wi-Fi
hotspots. These internet access points are targets for keyloggers and other software
designed to capture your keystrokes in an attempt to steal your confidential
information. And, because these programs
can go undetected, we highly recommend that you do not access your Credential
Direct account from a foreign machine or Wi-Fi network.
- Logout correctly after every online session
Logout of your account(s) using the Logout
link and close the browser after every session with Credential Direct. You'll
find the logout button on the top right hand side of each page. Also, clear
your browser's cached files and delete cookies stored on your machine
regularly, recognizing that this will remove saved login information and
prevent others from being able to view your information later.
Don't send confidential information by email
Do not include confidential information such
as account numbers or other personal information in email messages. Because
email inquiries are not encrypted, others could potentially view the contents
of your message
Protect your login information
Keep your login information, including your
password, confidential. Never disclose your login information to anyone,
including family members, friends or Credential Direct employees. Make sure you
carefully select a unique password, choosing character combinations that would
be very difficult for someone to guess, and change your password regularly.
Never write down your password, store it on your computer or keep a poorly
disguised record of it.
Assist us with any investigations
us with your cooperation and assistance into any investigations regarding the
improper use of your account, which may include filing a police report,
responding thoroughly to inquiries from us or from applicable authorities,
providing certain documentation that we may require, and permitting access to your
computer or other electronic devices if such access is relevant to your claim.
Access Security Guarantee will not apply where you have failed to comply with
your responsibilities outlined above. It will apply only to unauthorized
activity in your account, where a transaction was carried out without your
knowledge, authorization or permission and where it can be established that you
were a victim of theft, fraud or coercion.
In order to be eligible for
reimbursement, you may be required to assign certain rights to us regarding the
unauthorized transactions. You may not be eligible to receive a reimbursement
from us if you are entitled to be reimbursed by another source. The amount and
type of reimbursement that you are eligible for will be determined by us at our
discretion and the Access Security Guarantee does not apply with respect to any
tax consequences, legal fees, or any indirect, special, consequential or