FAQs

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Updating Personal Information

If you would like to change your address with Credential Direct please note we require either signed written notice or you may change it online under the My Profile > Account Settings.

You may also complete an Address Change form or write a signed letter with your new address and contact information , then fax, scan/email, or mail it to Credential Direct.

Credential Direct uses 128 bit encryption programs to protect the information on-line. This is the highest standard of encryption available today. See our Security Information for further details.

Mon to Fri:
6:00 a.m. to 5:00 p.m. Pacific Time 9:00 a.m. to 8:00 p.m. Eastern Time