FAQs

Collapse AllExpand All

Managing Holdings

Market value is the current estimated value of your holdings (i.e. if you were to sell them today). Book value is your cost of purchasing the holdings in your account. Unrealized Gain/Loss is the difference between what you paid for a holding and approximately what you could sell it for, given current market conditions.

Because of the settlement period, you technically do not receive the shares from the seller until the settlement day. Filled Qty will move over into the Qty column on the settlement date, Settlement usually take 3 business days after the trade date (for stocks).

You technically do not pay for a purchase until the settlement day; and, you do not actually receive money from a sale until settlement. The Trade Cash value is a forward looking value of the amount of money which will be in your account when your trade has been settled but represents what you can use now to make another trade. The Settlement Cash is the money in your account that has already settled and represents what is available to be taken out of the account. 4. In Account Summary, what’s the difference between the Market Value and the Equity value?
Market Value shows the value of the securities in your account, updated every 20 minutes. Equity value is the Market Value plus the cash in the account.

Buying Power applies to margin accounts and represents the dollar amount the account owner could borrow in order to make a further purchase on margin. Buying Power is your cash balance plus the loan value of any marginable securities in your account. Buying Power is updated each time you visit the page. Cash and registered accounts will show a buying power equal to their trade cash balance.

If you want to add an RSP or TFSA, etc., or change your account from Cash Trading to a Margin Account, please complete add the account through our online application process and then mailing in the signed documentation by selecting Accounts > Open a New Account). If we have already cleared a cheque in your name and the banking information is the same then no new cheque will be required. If your ID has not expired since your last account opening then we can use the ID currently on file. However, if your ID has expired then a new copy of the update ID will be required.

Complete a New Account Application Form (Accounts > Open a New Account) and mail to us for processing. Please be sure to sign for All Account Types and Margin and Options trading on page 5 (in additional to any other required signature areas). If we have already cleared a cheque in your name and the banking information is the same then no new cheque will be required. If your ID has not expired since your last account opening then we can use the ID currently on file. However, if your ID has expired then a new copy of the update ID will be required.

To take money out of your RSP or RIF as a deregistration. Please complete the Registered Plans Deregistration Form and send it to us. In-kind deregistrations require cash to be available in the account to cover the Withholding Tax and Deregistration Fees. Phone us to discuss if you have any questions.

An account statement is only generated when there is a buy or sell transaction that month in your account. If you had no transactions, you will receive a statement every quarter. If you had transactions but did not receive a statement, please check eServices under the Accounts Tab. Your statements, trade confirmation and tax slips are filed there if you are subscribed for eServices. Or phone Credential Direct to see if your address is correct if you are not subscribed to eServices. Please log in and visit the eServices page under the Accounts to view current subscription settings. Please allow until the 15th of each month to receive the account statement.

You may subscribe to receive paper account statements and trade confirmations at a cost of $5 per quarter.

In order to complete an EFT, Electronic Funds Transfer, into or out of your Credential Direct account please visit the Transfer Funds page under the Accounts tab when logged into your online account. On this page you can indicate the instructions and submit your request to transfer funds.

In order to update your banking information on record to complete electronic funds transfers (EFTs) please complete and fax, scan/email, or mail in the following items:

  1. Electronic Funds Transfer Authorization
  2. A copy of the void cheque or a Banking Confirmation Letter from the chequing account you would like to add or change to.

Please allow 2 business days for processing.

You will see your trade count on the Account Summary page. The counter displays the number of trades executed in the current calendar quarter.

If you want to receive a stock certificate for securities in your account, phone a representative. The fee is $50 plus GST plus third party costs (a minimum $67) and allow about 2 weeks for delivery of Canadian stock certificates and 4 weeks for delivery of U.S. stock certificates. Rush delivery of a certificate is available for $250 plus GST plus third party costs. Allow 5 business days for delivery.

Mon to Fri:
6:00 a.m. to 5:00 p.m. Pacific Time 9:00 a.m. to 8:00 p.m. Eastern Time