An account statement is only generated when there is a buy or sell transaction that month in your account. If you had no transactions, you will receive a statement every quarter. If you had transactions but did not receive a statement, please check eServices under the Accounts Tab. Your statements, trade confirmation and tax slips are filed there if you are subscribed for eServices. Or phone Credential Direct to see if your address is correct if you are not subscribed to eServices. Please log in and visit the eServices page under the Accounts to view current subscription settings. Please allow until the 15th of each month to receive the account statement.
You may subscribe to receive paper account statements and trade confirmations at a cost of $5 per quarter.