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Transferring Money or Moving an Account FAQ's

Yes. Simply complete and mail a Registered Plans Transfer Form if it’s a registered account (RRSP or RRIF). If you have a non-registered trading account, complete and mail an Authorization to Transfer Account Form to transfer. You must include a photocopy of your most recent account statement from the relinquishing institution.

Please allow at least 10 to 25 business days to complete the transfer. If your transfer involves mutual funds or a locked-in account, such as an LIRA, it may take closer to 25 business days.

U.S. dollar deposits can be deposited by EFT, bank draft or personal cheque (issued from a Canadian financial institution). The minimum hold period for all U.S. deposits is 20 business days.

If you’ve already received your trading site user ID, you can login to the trading site and view your account online. Otherwise, please contact us to check the status of your transfer.

  • By electronic funds transfer (EFT). Send funds electronically via the Transfer Funds page of our trading platform. Or, call us to process one for you. As soon as you process an EFT to your account you can place a trade, even though it can take a day or two for the money to reach your account.
  • By online bill payment. You can login to your financial institution’s online banking service and set up Credential Direct as a bill payee just like your utility company. Please note that at least two business days are required to transfer the payment into your trading account and you will have to wait for the funds to arrive in the account before placing trades based on the transfer.
  • By cheque. You can also mail a cheque to our Vancouver office, payable to Credential Direct. Sorry, no cash deposits.

If the stock certificate is in your name and there are no restrictions noted on it, you can send the certificate to us along with an Irrevocable Power of Attorney Form. Check our New Account Checklist for other certificate forms you may need to complete. We recommend that you use a courier service so you can track delivery.

Mon to Fri:
6:00 a.m. to 5:00 p.m. Pacific Time 9:00 a.m. to 8:00 p.m. Eastern Time